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The Coronavirus pandemic has changed the way that consumers are choosing to shop. E-commerce boomed during 2020 and, as lockdowns, stay-at-home orders, and safety measures continue to affect many parts of the world, the popularity of online shopping is set to stay.

Source: Mikhail Nilov,

Online marketplaces are quickly dominating the retail sphere. With ecommerce only becoming more popular as time goes on, in every sector, from fashion and apparel to electronics and homeware, this trend is set to stay.

Source: Kampus Production,

Source: cotton bro,

As returns are the last touchpoint customers have with you during a sales transaction, their experience here can highly influence their lasting impression of your brand. That’s why it’s important to understand the wants and needs of your consumer base. In order to craft a return policy that caters to their desires, while also adding value to your aftersales operation.

  • Free returns
  • Fast refund lead times
  • Transparency about the status of a return
  • Good customer service communication channels
  • A flexible return policy with an extended think-time
  • A variety of ways to return, whether this be in-store, online, via a local postal drop-off location
  • Greener return options such as paperless labels, an environmentally conscious transport network, and second-life opportunities for returned items

The Ecommerce boom of 2020 reached its peak during the holiday season, with more people shopping online than ever before. Naturally, increased order numbers resulted in higher return volumes.

Source: Pavel Danilyuk,

Just a few tweaks to your existing returns flow could facilitate a greener operation.

Source: ready made,


Experts in global returns management and reverse logistics.

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